Frequently Asked Questions
How do we Contact you?
Please contact us by telephone, e-mail, or fax. The best time to reach us is during store hours, Monday through Saturday 10:00am to 6:00pm EST and Sunday 12:00pm to 5:00pm EST.
By telephone:
Toll-free in US/Canada: 1-(800)-390-0498
Outside US/Canada: 1-912-238-3660
By e-mail::
By fax::
(912) 232-7658
How do I place an order?
Placing an Order
Orders can be placed by phone, e-mail, or fax.
Order Status
We will source the best shipping option for your purchase and update you via phone or email regarding shipping costs and the expected time of delivery.
Canceling or Modifying an Order
In the case of Special Orders we ask for a 50% non-refundable down payment. The balance is due when the overseas shipping container arrives to our storefront in Savannah, Georgia.
I don't live nearby, how would I get my purchases home?
Shipping Methods
We charge a minimum of $12.00 for shipping small packages via USPS. For larger or more fragile items we use the UPS Store who professionally packs, insures, and ships.
Large pieces can be delivered by White Glove Delivery Service, which includes blanket wrap packaging and in-house placement. Items can also be shipped by palletized loads with curbside or driveway delivery.
Shipping outside the USA
We ship worldwide.
Delayed Shipment Requests
Orders are shipped as soon as possible. If the customer needs the piece shipped at a later date, storage fees may be charged depending on the size of the object and the duration of storage.
What forms of payment does your company accept?
Accepted Forms of Payment
We accept all major credit cards (Visa, MasterCard, American Express, or Discover), either in store and by phone. We accept payment by Pay Pal. We also accept payment by cashier’s check (by mail) or money order (by mail). We do not accept third party credit cards, nor do we accept credit cards from overseas unless the client is in the store with the card and proper ID.
Credit Card Security
We ask that clients call us with their credit card information. This information is shredded immediately after their purchase is processed and is not kept in our files.
Charge to Credit Card
Your card will be charged at the time of purchase. Shipping costs will be charged separately, direct by the shipping company and in many cases COD (cash on delivery).
Sales Tax
For items bought and shipped within the state of Georgia, a 7% sales tax will be added. For items shipped out of Georgia, there is no sales tax.
What is your return policy?
Refunds and Returns Policy
Refunds on purchases bought in store will only be honored with a receipt and within 24 hours of purchase. Returns after 24 hours and up to 30 days will be honored with a store credit only. Store credits are valid for one (1) year from the date of issue. Returns after 30 days will be subject to a 25% restocking fee reflected in the store credit. No returns will be accepted on clearance or damaged items. Leather furniture close out sales are final.
Refunds on purchases bought through our website require a 24 hour notice upon receipt of the item.
What should I do if I am not sure if a piece will work in our home?
Our “24 Hour Policy”
We can place an item on hold at our storefront for 24 hours, or you can take a piece out on approval for 24 hours. We will take your name, address, and credit card information. If after 24 hours the items have not been returned, we will charge your card accordingly.
Customized Furniture
We can special order or modify select pieces of furniture to your specifications. Please contact us for more details.
Customized Buying Trips
Next time we set out on a buying trip abroad, we can source for your specific piece or have it made to your specifications. In the case of Special Orders we ask for a $250 "good faith" deposit at the time the order is placed. Once the piece is discovered overseas, we will send photos for approval and review. We ask for a 50% non-refundable down payment(less the "good faith" deposit) before the shipping container is loaded. The balance is due when the overseas shipping container arrives at our storefront in Savannah, Georgia.
Do you have gift cards available?
Yes, we have gift cards available for a minimum amount of $25.00
Do you have some sort of membership specials or discounts?
Yes we do! Join our online newsletter and receive insider sales, promotions, and coupons!
You have the product I want, but it’s not the right size or color. What should I do?
Contact us! Oftentimes we have more options on a variety of merchandise in storage or at our storefront!
Where are your products from?
Most of our merchandise is from Southeast Asia including Thailand, Laos, and China. We often carry seasonal items from virtually anywhere across the globe. Recently our Christmas merchandise was imported from Poland, and our leather furniture line was imported from Italy. Please see our About Us page for more information, or join our Newsletter mailing list for articles about our buying trips and sales promotions!
How do you ensure some of your products are fair trade?
We do all of our own buying and importing to ensure the merchants and artisans are getting a fair price for their products.
Is Clipper Trading a chain? Do you have any other locations?
Not at this time. Our only location is in Savannah, Georgia.
I love your store. Is there a way I can be involved in your business?
We welcome interested parties for investment or partnership. Please contact the owners, Jan and Tilly Blanken for more information using the email below or the contact information listed at the top of the page.
Blanken@ClipperTrading.com